Document Type : Research Paper

Authors

• Sh. Khajavi
• M. Sayrani
• A. Allahyari

Abstract

This study aims at investigating the feasibility of the application of "Balanced Scorecard", in performance measurement of Shiraz hospitals. Balanced Scorecard is one of the management accounting techniques which was first introduced by Robert Kaplan and David Norton in 1992. This technique organized in four distinct prospective: financial, customer, internal processes and learning and growth. Four prospective related to balanced scorecard were analyzed based on one main hypothesis and four subsidiaries. The gained results of Statistical analysis showed that indicating in all prospective of Balanced Scorecard in Shiraz  hospitals  is  possible, but yet pre­ required and needed thought to implementing this technique in Shiraz hospitals is not done well. We found out through more surveys that customer prospective was the most noticeable prospective and internal processes, financial and learning and growth prospective were ranked respectively.

Keywords

• balanced scorecard
• performance measurement
• Strategy
• Shiraz hospitals